Frequently Asked Questions
Upon requesting your cruise online, your credit card will be charged. Within 24 hours, you will receive a reply from Star of Honolulu Cruises & Events, confirming your cruise if the date requested is available, or you will be contacted by a reservationist. If we are unable to accommodate your party on another date, a full refund shall be provided.
Cancellation Policy / Changes
Cancellations or changes for parties under 10 may be made up to 24 hours prior to your cruise departure, without charge. Cancellations made within 24 hours or “no showing” on your cruise date will result in a full charge. To cancel or make changes to your reservation, please call 1-808-983-STAR (7827), using your confirmation number as reference.
For Five Star, no shorts, T-shirts or Slippers/Flip flops. Out of respect for other guests, dress code is strictly enforced. For Three Star, Star and Pacific Star, we recommend resort casual with long pants. For daytime and other dinner cruises, casual attire, shorts are fine.
If you are driving on your own, please check-in 45 minutes prior to your cruise departure.
What should I do if I am prone to motion sickness?
Onboard, ask for complimentary 100% herbal ginger capsules to help settle your stomach. Take these at your own discretion. Don't hesitate to ask any crew member for assistance.
Cruise Route: The Captain reserves the right to alter the route depending on sea conditions.
Price and Contents: Subject to change.
Force Majeure: Star of Honolulu Cruises & Events shall not be liable for any delays or failure in performance or interruption of its services resulting directly or indirectly from any cause or circumstance beyond its reasonable control, including but not limited to, Acts of God and of war, strikes, adverse weather which curtails vessel operations, labor disputes, explosions, governmental order, regulations, failure of machinery, dry dock, dry dock delays, or other unexpected events prohibiting services. In no event shall Star of Honolulu Cruises & Events be liable to Tour Operator or Party for the loss of profit or for other similar or dissimilar collateral or consequential damages whether based on breach of contract warranty, or otherwise. Fireworks on Fridays and daily sunset is not guaranteed.